Privacy Policy

CR Number 18104

Privacy Policy

Last updated: 10 August 2026

1. About This Privacy Policy

This Privacy Policy explains how Riviera collects, uses, stores, shares and protects personal information when you:

  • Visit or use our website.
  • Create a customer account.
  • Place or receive an order.
  • Contact our customer-service team.
  • Subscribe to marketing communications.
  • Otherwise interact with Riviera’s products and services.

This policy should be read together with our Terms and Conditions and Cookie Policy.

2. Who Is Responsible for Your Information?

The business responsible for processing personal information through this website is:

Legal company name: Riviera
Trading name: Riviera
Commercial Registration number: 18104
Registered address: Al Sadd, main street, Doha
Email: info@rivieraqatar.com
Telephone: +974 33750041

You may also contact us through our Contact Us page.

3. Personal Information We Collect

Depending on how you use our website and services, we may collect the following categories of personal information:

Identity and contact information

  • Name.
  • Email address.
  • Telephone or WhatsApp number.
  • Billing address.
  • Delivery address.

Recipient and delivery information

When you place an order for another person, we may collect the recipient’s:

  • Name.
  • Telephone number.
  • Delivery address and location details.
  • Delivery instructions.
  • Gift-card message or other information supplied with the order.

You must ensure that you are authorized to provide the recipient’s information and that the information is accurate.

Account information

  • Customer-account details.
  • Login credentials in protected form.
  • Saved addresses and account preferences.
  • Order history.

Order and transaction information

  • Products purchased.
  • Order number and order value.
  • Delivery date and status.
  • Selected payment method.
  • Payment status and transaction reference.
  • Refund, cancellation or replacement information.

Payment information

Online payments are processed by the authorized payment provider displayed during checkout.

Riviera does not ask customers to send complete card details through email, WhatsApp or contact forms. Complete payment-card details are entered on the secure payment screen operated by the authorized payment provider.

Riviera may receive limited transaction information, such as the payment status, transaction reference, card type or masked card digits, when required to confirm, investigate or refund a payment.

Communications and customer-service information

We may retain information provided when you:

  • Contact us by telephone, email, WhatsApp or a website form.
  • Submit a complaint or return request.
  • Report an incorrect or damaged item.
  • Provide photographs or other evidence relating to an order.
  • Respond to a customer-service communication.

Technical and website-usage information

When you use our website, we may automatically collect information such as:

  • Internet Protocol address.
  • Browser and device type.
  • Operating system.
  • Pages visited and actions performed.
  • Date, time and approximate location of access.
  • Website errors and security-related activity.
  • Cookie identifiers and consent preferences.

For more information, please read our Cookie Policy.

4. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, submit a form or contact us.
  • From a person placing an order for you as the recipient.
  • Automatically through cookies, server logs and similar website technologies.
  • From payment, delivery and technical-service providers where necessary to complete or support a transaction.

5. Why We Use Personal Information

We may use personal information for the following purposes:

  • Creating and managing customer accounts.
  • Receiving, confirming and fulfilling orders.
  • Processing payments and refunds.
  • Arranging delivery and communicating with recipients.
  • Managing substitutions, cancellations, returns and replacements.
  • Sending order confirmations and service-related notifications.
  • Providing customer support and responding to enquiries.
  • Investigating complaints, payment issues, fraud or misuse.
  • Maintaining accounting, transaction and business records.
  • Protecting the website, customers and Riviera against security threats.
  • Meeting legal, regulatory, tax and reporting obligations.
  • Improving our website, products, services and customer experience.
  • Sending marketing communications where you have requested or consented to them.

We process personal information where it is necessary to fulfil an order or customer request, comply with a legal obligation, protect legitimate business and security interests, or where you have provided consent when consent is required.

6. Marketing Communications

Riviera will only send optional promotional messages where permitted and where any required consent has been obtained.

Marketing consent is separate from communications required to process or deliver an order. Refusing marketing does not prevent you from placing an order.

You may withdraw your marketing consent at any time by:

Withdrawal will apply to future promotional communications. Riviera may still send essential messages concerning active orders, payments, deliveries, accounts or customer-service requests.

7. Cookies and Similar Technologies

Riviera currently uses cookies that are necessary to operate and secure the website and provide its ecommerce functions. These cookies support functions including:

  • Maintaining the shopping cart;
  • Preserving the customer’s session during checkout;
  • Supporting customer-account login;
  • Protecting the website and checkout from misuse; and
  • Managing website performance and caching.

Riviera does not currently use optional analytics, advertising, retargeting or cross-site tracking cookies. Therefore, the website does not currently provide a separate cookie-preference panel for optional cookies.

You may view, block or delete cookies through your browser settings. However, blocking necessary cookies may prevent the shopping cart, checkout, customer accounts or other essential website functions from working correctly.

If Riviera introduces optional analytics or advertising technologies in the future, we will update this Privacy Policy and our Cookie Policy and implement any required consent and preference controls before activating those technologies.

Our Cookie Policy provides further information about the cookies and similar technologies currently used by the website.

8. When We Share Personal Information

Riviera does not sell or rent personal information.

We may share only the information reasonably necessary with the following categories of recipients:

  • Delivery personnel and delivery-service providers to deliver an order and communicate with its recipient.
  • Payment providers and banks to authorize payments, confirm transactions, prevent fraud and process refunds.
  • Website hosting, maintenance and security providers to operate and protect the website.
  • Email, SMS or communication providers to send order and service notifications.
  • Analytics or advertising providers only if such services are introduced in the future, this Privacy Policy and the Cookie Policy are updated, and any legally required consent has first been obtained.
  • Professional advisers, including accountants, auditors, insurers or legal advisers, where reasonably necessary.
  • Government, regulatory, judicial or law-enforcement authorities where disclosure is required or permitted by applicable law.

Service providers may use personal information only for the authorized service or another legally permitted purpose. They are expected to apply appropriate confidentiality and security measures.

If Riviera is involved in a genuine business restructuring, merger, acquisition or transfer, relevant information may be transferred subject to appropriate confidentiality and legal requirements.

9. Storage and International Transfers

Personal information collected through the website is stored using Riviera’s authorized website, hosting, payment, communication and business-service systems.

Some authorized service providers may process or store information outside Qatar. Where information is transferred internationally, Riviera will take reasonable steps to ensure that the transfer has a lawful purpose and that the recipient provides appropriate confidentiality and security protections.

Riviera does not use real customer information in publicly accessible staging or website-development environments unless it has been appropriately anonymized or otherwise protected.

10. How Long We Keep Personal Information

Riviera retains personal information only for as long as it is needed for the purpose for which it was collected and to meet applicable legal, accounting, dispute-resolution and security requirements.

The intended retention periods are:

  • Orders, invoices, payments and refund records: 5 to 10 years
  • Customer accounts: while the account remains active and for 5 to 10 years after closure or inactivity.
  • Customer-service requests and complaints: 5 to 10 years after resolution.
  • Delivery information: 5 to 10 years after the order is completed, unless it forms part of a record that must be retained longer.
  • Marketing-consent records: while consent remains active and for 5 years after withdrawal, where evidence of consent must be retained.
  • Technical and security logs: 5 to 10 years
  • Cookie information: according to the durations stated in our Cookie Policy.

When information is no longer required, it will be deleted, anonymized or securely disposed of, subject to any legal requirement to retain it.

11. How We Protect Personal Information

Riviera uses reasonable technical and organizational safeguards appropriate to the nature of the information processed. These may include:

  • HTTPS encryption for information transmitted between supported browsers and the website.
  • Restricted access to administrative systems.
  • Account authentication and access controls.
  • Security updates, monitoring and backups.
  • Use of authorized payment providers for online transactions.
  • Confidentiality requirements for staff and service providers.

No website, transmission or storage system can be guaranteed to be completely secure. Customers should protect their passwords and notify Riviera if they suspect unauthorized access to their accounts or orders.

12. Your Personal-Information Rights

Subject to applicable law and any permitted exceptions, you may ask Riviera to:

  • Confirm whether your personal information is being processed.
  • Provide access to or a copy of your personal information.
  • Correct incomplete or inaccurate information.
  • Delete or anonymize information that is no longer required.
  • Stop or object to processing that is incompatible with its original purpose.
  • Withdraw consent where processing relies on consent.
  • Stop receiving optional marketing communications.
  • Provide information about how your personal information has been used or disclosed.

To submit a request, email info@rivieraqatar.com or use our Contact Us page.

Please include your name, telephone number and sufficient details to identify the relevant account, order or interaction. Riviera may request reasonable proof of identity before disclosing, correcting or deleting personal information.

A deletion request may not result in the immediate deletion of every record where Riviera must retain information to meet legal, accounting, fraud-prevention, dispute-resolution or regulatory obligations. Any information retained for these reasons will remain protected and will not be used for unrelated purposes.

13. Complaints About Personal Information

If you have a concern about how Riviera has collected, used, disclosed or protected your personal information, contact us using the details provided in this policy.

Please provide a clear description of the concern and identify any relevant order, account or communication. Riviera will review the complaint and may contact you if additional information is required.

You may request escalation if you are dissatisfied with the initial response. Further information is available on our Complaints Procedure page.

Nothing in this policy prevents you from contacting a competent regulatory or governmental authority where you are entitled to do so.

14. Information About Other People

If you provide personal information about another person, including a gift recipient, you confirm that you are authorized to provide that information for the relevant order or service.

Recipient information will be used for purposes such as confirming availability, identifying the delivery location, completing delivery and resolving delivery-related issues. Riviera will not use a recipient’s telephone number for unrelated marketing merely because another person placed an order for them.

15. Minors

Riviera’s online purchasing services are intended for persons legally capable of entering into a purchase agreement.

We do not knowingly request personal information directly from minors for marketing purposes. If you believe that a minor has submitted personal information without appropriate authorization, contact us so the situation can be reviewed and appropriate action taken.

16. Third-Party Websites

Our website may contain links to websites or services operated by other organizations. Riviera is not responsible for the privacy practices, security or content of an independent third-party website.

You should review the privacy policy of the relevant third party before providing personal information through its service.

17. Changes to This Privacy Policy

Riviera may update this Privacy Policy when its website, service providers, business practices or legal obligations change.

The revised version will be published on this page with an updated revision date. Where a change materially affects how personal information is processed, Riviera will provide an additional notice where reasonably appropriate.

Continued use of the website after publication does not replace the need to obtain consent where fresh consent is legally required.

18. Contact Us

For privacy questions, personal-information requests or complaints, contact:

Riviera
Legal company name: Riviera
CR number: 18104
Email: info@rivieraqatar.com
Telephone: +974 33750041
Address: Al Sadd Main Street, Doha, Qatar

You may also use our Contact Us page.