CR Number 18104

Purchase Contract

When you place an order on our website, it falls under a purchase contract. We provide a specific item for a specific amount of money. Once your purchase is completed, an email confirmation will be sent to the email address you entered in the order form.

Orders and Acceptance

After you place an order, we will send an order confirmation to the email address or telephone number provided during checkout. This confirmation acknowledges that we have received your order.

All orders are subject to product availability, successful payment authorization where applicable, and acceptance by Riviera. We may contact you if an item is unavailable, customer or delivery information is incomplete, or an obvious pricing or product-description error is identified.

If we cannot accept or complete an order, we will notify you. Any amount already paid online for the affected order will be refunded through the original payment method.

Prices

All our products are priced in Qatari Riyal (QAR). We always try to ensure that our prices are accurate; however, errors may occasionally occur. If a pricing error happens, we will contact you for clarification. In that case, you will have the option to either confirm the corrected order or cancel it. If we are unable to contact you, we will process the order at the price already paid.

Items

Some flowers are seasonal and may not always be available. In such cases, we may replace them with flowers of the same price and color to maintain the same overall look and feel of the arrangement you selected.

Pots or containers may also be unavailable. If needed, we may replace them with a similar option and contact you on the phone number provided in the payment and delivery details for your approval.

Payment

Cash on delivery is available. Online payment using supported credit or debit cards may also be available when displayed during checkout. The payment methods available for your order will be shown before you confirm it.

All product prices, delivery fees and order totals are displayed and charged in Qatari Riyal (QAR).

When online payment is available, it is processed securely through Riviera’s authorized payment provider. Payment is charged when the transaction is authorized and the order is submitted at checkout. Riviera does not charge an additional online-payment processing fee unless a fee is clearly disclosed before the order is confirmed. Your card issuer or bank may apply its own restrictions or charges.

Riviera does not ask customers to send card details by email, WhatsApp or the website contact form. Only enter your payment details on the secure checkout payment screen.

If your payment fails, confirm that the information entered is correct and that your card is authorized for online transactions. You may try again or select another available payment method.

If an amount appears to have been deducted but the order was not confirmed, do not immediately make another payment. Contact Riviera with your name, telephone number and any available transaction reference so that the payment can be checked.

For information about how personal and payment-related data is handled, please read our Privacy Policy

Delivery

Orders are normally delivered within 24 hours after order confirmation, subject to product availability, preparation requirements, the delivery location and delivery capacity. If we cannot complete delivery within this period, we will contact the customer to provide an update and arrange the next available delivery.

Delivery is considered complete when the items are delivered to the delivery address specified in your order. At that point, responsibility for loss, breakage, or damage passes to you. Ownership of the purchased items does not pass to you until payment has been received in full. You may be asked to sign for acceptance of the goods, confirming that they were received in good condition. However, if you find anything missing or damaged after opening the package, please contact us immediately.

All orders are subject to flower availability. If an item is unavailable, delivery may be postponed by 24 to 48 hours from the requested delivery time.

You must provide the receiver’s mobile number. We may contact the receiver before delivery for confirmation. If the receiver does not answer the phone, the order will not be dispatched and we will try again later. If the receiver confirms acceptance but then refuses the order upon delivery, the item will not be refunded and will be returned to the shop. If the requester asks for redelivery, additional shipping charges will apply. 

For information about delivery areas, charges and delivery conditions, please read our Delivery Information page.

Goods

If you place an order for an item that is unavailable, we will contact you and offer an alternative. We will seek your approval by message or WhatsApp for the replacement. If you do not accept any replacement, we will refund the full amount.

Perishable and Personalized Goods

Flowers, plants, chocolates, food items and other perishable products cannot normally be returned or exchanged because of a change of mind.

Products prepared, arranged, personalized or customized specifically for an order cannot normally be returned or exchanged once preparation has started.

These restrictions do not affect your right to contact us if an item is delivered damaged, defective, incorrect or materially different from the accepted order.

Non-Perishable Returns

A return request for an eligible non-perishable product must be submitted through the contact details published on our Contact Us page.

The product must be unused, undamaged and returned in its original packaging with all supplied accessories and proof of purchase. Products that have been used, altered, damaged after delivery or returned without their original packaging may not be eligible for return.

Please contact Riviera before returning an item. Returns sent without prior approval may not be accepted. Any return remains subject to the nature and condition of the product and applicable consumer-protection requirements.

Cancellations

To request a cancellation, contact Riviera using the telephone number, WhatsApp number or email address published on our Contact Us page. Include your name, order number, registered telephone number and requested delivery date.

Please contact us as early as possible. Orders may not be cancelled within 5 hours of the scheduled delivery time, and in such cases no refund will be issued. If the order has not yet been prepared or dispatched, a refund may be possible. If the order has already been prepared or dispatched, the amount will not be refunded.

A cancellation request is not confirmed until Riviera acknowledges it. If Riviera cannot accept or complete your order, we will notify you and cancel the affected order. Any amount already paid online will be refunded through the original payment method. No payment will be collected for an unpaid cash-on-delivery order that Riviera cancels.

Damaged or Defective Items

We take a photo of every item or product ordered before delivery.

Please inspect the order as soon as it is received. If an item arrives damaged or defective, contact Riviera immediately using the contact details published on our Contact Us page. Include your order number, a description of the problem and clear photographs showing the item and its packaging.

After reviewing the information provided, we will offer an appropriate replacement or refund where the claim is verified.

For complete eligibility requirements and procedures, please read our Returns and Refunds Policy.

Incorrect Items

If an incorrect item is delivered, contact Riviera immediately and provide your order number and clear photographs of the item received.

We will arrange to collect the incorrect item and replace it with the correct item as soon as reasonably possible. If a replacement cannot be provided, we will issue a refund. Please keep the incorrect item unused, safe and in its original condition until collection.

Costs

A reimbursement will be made in the following cases:

• Items delivered to you by error.
• Incorrect, damaged, or defective items.
• Substitute items sent for products originally ordered that we were unable to supply.

Until such items are returned to us, you are responsible for keeping them safe and taking reasonable care of them.

Losses

We are not responsible for any items after they have been delivered to the specified address.

Our liability to you under these Online Shopping Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Online Shopping Terms and Conditions excludes our liability for personal injury or death caused by our negligence.

We will not be responsible for any delay or failure to comply with our obligations under these Online Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Complaints

If you have a complaint about an order, product, delivery, payment or service, please contact Riviera using the telephone number, WhatsApp number or email address published on our Contact Us page.

Include your name, order number, registered telephone number, a clear description of the complaint and any relevant photographs or transaction references.

We will acknowledge the complaint, review the available order and delivery information, and contact you if further details are required. We will provide a response as soon as reasonably possible after completing our investigation.

If you are dissatisfied with the initial response, you may ask for the complaint to be escalated for further review by Riviera’s management.

Privacy and Cookies

Riviera processes personal information provided through the website for purposes including managing orders, processing payments, arranging deliveries, responding to enquiries and providing customer support.

For more information about the personal information we collect, how it is used and protected, and how you may contact us about your information, please read our Privacy Policy

Our website may use necessary cookies and, where permitted, optional analytics or marketing cookies. Information about cookie categories, purposes and available controls is provided in our Cookie Policy.

Alterations to This Website and Terms and Conditions

We reserve the right to make changes to this website, these Online Shopping Terms and Conditions, the Privacy Policy and any other policies we publish. Changes may include updates to pricing, items, themes, images, payment options or operational procedures.

You will be subject to the policies and terms in effect when you use the website or place an order. Changes required by law may also apply to orders already placed.

The date on which these Online Shopping Terms and Conditions were most recently updated will be displayed on this page. We recommend reviewing them before placing an order.

If any part of these Online Shopping Terms and Conditions is found to be invalid, cancelled or unenforceable, that part will be considered severable and will not affect the validity or enforceability of the remaining terms.

Last updated: 10 August 2026

Waiver

If you breach any of these Online Shopping Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you are in breach.

Governing Law

These Online Shopping Terms and Conditions are governed by the laws and regulations of the State of Qatar. Any dispute arising from or relating to these terms, the website or an order will be subject to the jurisdiction of the competent courts of the State of Qatar.

Nothing in these terms is intended to limit any mandatory consumer rights available under the applicable laws of the State of Qatar.